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About Us
This web site is owned and operated by The Donkey Sanctuary. If you have any suggestions or comments or if you need to contact us, please email us using the link on the home page or use the details below.

Our contact details:

The Donkey Sanctuary
EX10 0NU United Kingdom

Phone: 01395 573133

Email: adopt [at] thedonkeysanctuary [dot] org [dot] uk

Making A Purchase
Adopting a donkey online could not be easier. Just browse our site, and click on the donkey that you wish to adopt and put it into your shopping basket. After you have finished your selection, click on "Checkout Now" and you will be asked for a few details that we need to be able to complete the order.

We accept credit/debit card payments online. If you are adopting from outside the UK, place your order and your credit card company will convert the transaction to your own currency.

We accept Mastercard, Visa and their derivatives.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this indicates that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Information
Postage & Packing charges are included in the price of an adoption if you live in the UK. In the EU a charge of £4.00 will be added to cover the higher cost of postage. Outside the UK and EU, a charge of £5.00 will be added.

Delivery Schedule
We aim to deliver your adoption pack within 21 days from receipt of your order. Overseas orders may take longer to be delivered.

Credit Card Security
All credit/debit card transactions are handled by secure payment services ( & PayPal). Card details will be handled securely to ensure confidentiality and 128 bit SSL encryption is employed to ensure sensitive data is protected during transmission over the internet. Card numbers are not held in clear text on any web site.

Your satisfaction is important to us. Should your adoption pack fail to meet your expectations, simply return it to us within 7 days. We guarantee to replace it or refund the purchase price. You also have a statutory right to cancel your order and receive a full refund for any goods within 7 working days after receipt of goods.

Reaching Us
If you need to reach us, please email us using the link on the home page, alternatively, you can call on 01395 573133 (International +44 01395 573133) or write to us at Adoptions Sidmouth Devon EX10 0NU United Kingdom

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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